Common Issues and Solutions

Known issues with simple fixes

Blade Monitor Mode: Ink Trap Overfill/Losing Ink
See attached for screenshot how to enable Blade Monitor Mode. Abstract:  This can be used to track the key values of an ink supply without anyone present ...
Mon, 15 May, 2023 at 3:58 PM
DICEblade Does Not Print or Does Not Connect
Abstract:  Whether you have a single DICEblade, printing four colors (CMYK), or have a fully populated 10-position print engine, you need all of your blade...
Mon, 15 May, 2023 at 3:58 PM
OFS Bagger Module Not Responding
Abstract:  The PLC on Bagger Module #1 has lost its PLC program twice as of 1/31/23 and will not process orders. Symptom(s):  The Bagger Module HMI do...
Mon, 15 May, 2023 at 3:58 PM
SG1024 Printhead Priming/Vacuum Leak Through Nozzle Plates
Abstract/Background:  Ink supplies and printheads are held at predetermined Reservoir and Weir Vacuum setpoints that can vary system to system. The Reservo...
Mon, 15 May, 2023 at 3:57 PM
Failed Reservoir Vacuum Pump (00-23624)
Abstract/Background:  Ink supplies and printheads are held at predetermined Reservoir and Weir Vacuum setpoints that can vary system to system. The Reservo...
Mon, 15 May, 2023 at 3:57 PM
DICEblade Not at Preset Location (Raised, Capped, Lowered)
Abstract/Background: The position of a DICEblade (blade) is controlled by pneumatic cylinders getting actuated by valves controlled by the Main SmartTile. ...
Mon, 15 May, 2023 at 3:56 PM
Overall Print Quality Troubleshooting
Abstract/Background:  Print Quality is a simple term for the complex series of steps and variables that allow the printer to output beautiful images on ...
Fri, 19 May, 2023 at 1:13 PM